Whimsical Hearts

At Whimsical Hearts, we want every little discovery to bring joy! If something isn't quite right with your purchase, we're here to help. 1. Faulty or Damaged Toys If your toy arrives damaged, is defective, or has missing parts, please contact us as soon as possible. Please provide your order number and photographs where relevant to help us resolve the issue quickly. We will arrange an appropriate remedy in accordance with applicable consumer law, including repair, replacement or refund where required. We will cover return costs where required by law. 2. Opened or Used Toys For hygiene, safety and quality reasons, we generally cannot accept change-of-mind returns on toys that have been opened, assembled or used. This does not affect your statutory rights if an item is faulty, defective, unsafe or otherwise qualifies for a return under applicable law. 3. How to Return an Item Please contact us at hi.whimsicalhearts@gmail.com or whatsapp us on 069 572 9589 with your proof of purchase and reason for the return. We'll guide you through the process. 5. Refunds Approved refunds will be processed using the original payment method where practicable and within the time required by law. Your bank or payment provider may take additional time to reflect the refund.